Shipping policy

We ship worldwide, and every order is tracked.

Made for you

Personalised pieces are made to order after you check out, so please allow some time for making before your order is dispatched. We'll email you a tracking link as soon as it's on its way.

Shipping options

• Standard tracked shipping: free on every order. Usually arrives 7–14 business days after dispatch.
• Express tracked shipping: the price is shown at checkout. Usually arrives 5–8 business days after dispatch.

These are estimates from our carriers, not guarantees. Public holidays, busy sale periods and customs checks can add a few days. If you need a gift by a certain date, email us before you order and we'll tell you honestly whether it's likely to arrive in time.

Lost or damaged parcels

Orders are sent with insured, tracked shipping. If your parcel is lost or arrives damaged, email us your order number and we'll send a replacement or refund you. If tracking shows your parcel as delivered but you can't find it, check with neighbours and your local post office first, then let us know so we can open a claim with the carrier.

Changes to your order

Please check your delivery address and message before you order. If something needs fixing, email us as soon as you can. If your piece hasn't been made yet, we'll update it.

Taxes and duties

Any taxes that apply are shown at checkout. Some countries also charge import duties or taxes when a parcel arrives. These are set by your local customs office, and the carrier may collect them on delivery.

Questions about delivery? Email wearsolenejewelry@gmail.com.