12-Month Quality Promise
We want your Solene piece to last. On top of your rights under the Australian Consumer Law, every piece comes with a 12-month quality promise.
What's covered
If your piece develops a manufacturing fault within 12 months of delivery, we'll repair or replace it at no cost, including postage. That includes things like:
- a bead, clasp or jump ring coming loose or breaking under normal wear;
- a chain link failing without being pulled or snagged;
- the finish flaking, peeling or discolouring with normal everyday wear.
If we can't repair or replace it, we'll refund you.
What isn't covered
- Accidental damage, such as crushing, bending, or a chain that's pulled or caught on something.
- Loss or theft.
- Normal signs of wear, such as fine surface scratches.
- Pieces that have been altered or repaired by someone else.
How to make a claim
- Email wearsolenejewelry@gmail.com within 12 months of delivery with your order number, a short description and a clear photo.
- We'll reply within one business day where we can, and tell you how to send the piece back if we need to see it.
- We pay the postage both ways for valid claims, then repair or replace your piece and send it back to you.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
This promise is given by Solene Jewelry, Brisbane, Queensland, Australia. Email wearsolenejewelry@gmail.com. It adds to your other rights and remedies under the law relating to the goods. It doesn't replace them.