Terms of service
Last updated: 16 October 2026
These terms apply when you use wearsolenejewelry.com or buy from Solene Jewelry ("Solene", "we", "us"). By using the site or placing an order, you agree to them. Please read them together with our Shipping Policy, Returns Policy and Privacy Policy.
Orders
When you place an order, you'll receive an email confirming we've received it. Your order is accepted when we start making or dispatch it. If we can't accept an order, for example because an item is unavailable or a price is shown in error, we'll let you know and refund any payment in full.
Prices and payment
Prices are shown in your local currency where available and may be converted from US dollars. Shipping costs and any taxes are shown at checkout before you pay. We may change prices at any time, but changes won't affect orders we've already confirmed. Payment is taken when you place your order.
Discount codes
Discount codes can't be exchanged for cash, can only be used once per customer unless stated otherwise, and can't be combined with other offers unless stated. Each offer may have its own conditions, which we'll show where the offer appears.
Personalised pieces
- We make your piece using the message exactly as entered at checkout, so please check the spelling and preview before you order.
- The number and arrangement of beads depend on your message. Product photos are examples and may be styled illustrations. Colour can also look slightly different on different screens.
- Colour names such as Gold, Silver and Rose Gold describe the finish, not solid precious metal.
- We may decline a message that is offensive, unlawful or uses someone else's trade mark. If we do, we'll contact you and refund you in full.
Shipping, returns and quality
Delivery estimates, return options and our 12-month quality promise are set out in our Shipping Policy, Returns Policy and 12-Month Quality Promise.
Your consumer rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in these terms excludes, restricts or changes any right you have under the Australian Consumer Law or other laws that can't be excluded.
Liability
To the extent the law allows, we aren't liable for indirect or consequential loss, and our total liability for any order is limited to the amount you paid for it. This doesn't apply to liability that can't be limited by law.
Using our site
Please use our site lawfully. Don't copy, scrape or reuse our photos, designs or text without our written permission, and don't interfere with the site's security or operation. We try to keep information on the site accurate and up to date, but we may correct errors at any time.
Reviews and content you share
If you post a review or tag us in a photo, you confirm it's your own honest experience and give us permission to show it on our site and social channels. We don't edit reviews to change their meaning.
Governing law
These terms are governed by the laws of Queensland, Australia. If you live elsewhere, you may also have rights under your local consumer laws.
Changes and contact
We may update these terms from time to time. The version on this page when you place your order applies to that order. Questions? Email wearsolenejewelry@gmail.com.