Privacy policy
Last updated: 16 October 2026
This policy explains how Solene Jewelry ("Solene", "we", "us") collects, uses and shares your personal information when you visit wearsolenejewelry.com, buy from us or contact us. We're an online jewellery store based in Brisbane, Queensland, Australia.
What we collect
- Details you give us: your name, email, phone number, delivery and billing address, the message you choose for your piece, and anything you write to us.
- Order details: what you bought, when, and how much you paid. Card payments are handled by our payment providers. We don't see or store your full card number.
- Device and browsing information: your IP address, browser and device type, the pages you view and how you arrived at our site. We collect this with cookies, pixels and similar tools.
- Marketing preferences: whether you've signed up for our emails or texts.
How we use it
- To make, ship and deliver your order, including your personalised message.
- To answer your questions and handle returns, exchanges and quality claims.
- To prevent fraud and keep our store secure.
- To understand how people use our site and improve it.
- To send you emails or texts about new pieces and offers, if you've agreed to them. You can unsubscribe at any time using the link in any message.
- To show you relevant Solene ads on other websites and apps, such as Facebook, Instagram and Google.
- To meet our legal and tax obligations.
Who we share it with
We only share what's needed for these purposes, with:
- our store platform (Shopify) and payment providers;
- the partners who make and ship your piece, and delivery carriers;
- email, SMS, reviews and customer-service tools we use to run the store;
- analytics and advertising partners, such as Meta and Google;
- authorities, where the law requires it.
We don't sell your personal information. Some of these partners store or process information outside Australia, including in the countries where our manufacturing partner and software providers are based. We choose partners who take reasonable steps to protect it.
Cookies
Cookies help our site work, remember your cart, measure visits and show relevant ads. You can block or delete cookies in your browser settings, but parts of the site may not work properly. You can manage ad settings on Meta and Google through your account settings there.
How long we keep it
We keep order records for as long as we need them for the purposes above and to meet tax and accounting laws. When we no longer need information, we delete or de-identify it.
Your choices and rights
You can ask to access, correct or delete the personal information we hold about you, or opt out of marketing, by emailing wearsolenejewelry@gmail.com. Depending on where you live, you may have extra rights under local privacy laws, and we'll respond to requests as those laws require. If you have a concern about how we've handled your information, contact us first so we can try to fix it. If you're not happy with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Security
We use reasonable safeguards, including encrypted checkout, to protect your information. No website can promise complete security, so please contact us straight away if you think your account has been misused.
Children
Our store isn't intended for children under 16, and we don't knowingly collect their information.
Changes
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
Contact
Solene Jewelry, Brisbane, Queensland, Australia. Email wearsolenejewelry@gmail.com.